Terms & Conditions
Last updated: 2026
These Terms & Conditions apply to the use of the Custom Web Design UK website and to services provided by Custom Web Design UK. By requesting a quotation, placing an order or using our services, you agree to these terms.
1. Our Services
Custom Web Design UK provides digital services including website design and development, website redesign, e-commerce solutions, logo design, branding, digital marketing, content, hosting, maintenance and related services.
The exact scope, price and deliverables of each project will be confirmed through a quotation, proposal, invoice or written agreement.
2. Quotations and Pricing
All quotations are based on the information and requirements provided by the client at the time of enquiry.
If the project requirements change or additional work is requested, additional charges may apply. We will inform the client before carrying out chargeable work outside the agreed scope.
Prices displayed on our website may be updated or withdrawn at any time. A confirmed quotation or invoice will take priority over general website pricing.
3. Payments
Payment terms will be stated on the relevant quotation, invoice or project agreement.
Work may not begin until any required deposit or initial payment has been received.
Where payments are made in stages, each payment must be made according to the agreed schedule. We may pause work if an invoice becomes overdue.
Any third-party costs, including domain names, premium plugins, licences, paid advertising, stock assets or specialist software, may be charged separately unless specifically included in the agreed package.
4. Client Responsibilities
Clients are responsible for providing accurate information, content, images, branding materials, access credentials and approvals required to complete their project.
Delays in providing information, feedback or approvals may result in changes to the expected completion date.
The client is responsible for ensuring that any content or materials supplied to us can legally be used and do not infringe the rights of another person or organisation.
5. Project Timelines
Any delivery timeframe provided is an estimate unless a fixed deadline has been specifically agreed in writing.
Timelines may be affected by:
- Delayed client feedback or approvals
- Changes to the original project scope
- Delays from third-party services
- Technical issues outside our reasonable control
We will make reasonable efforts to complete projects within the agreed timeframe.
6. Revisions
The number and type of revisions included will depend on the package or quotation selected.
Where a package includes unlimited revisions, this applies to reasonable revisions within the originally agreed project scope. It does not include complete redesigns, new pages, new features or changes to the original brief.
Additional work may be quoted separately.
7. Website Content and Approval
Before a website is launched, the client will normally have the opportunity to review and approve the completed work.
Once final approval has been provided, further changes may be treated as additional work unless they are covered by an ongoing maintenance or support agreement.
Clients are responsible for checking names, contact details, prices, spelling and other business information before final approval.
8. Intellectual Property
Once all agreed payments have been received, the client will receive the agreed rights to the final custom work created specifically for their project.
Third-party software, fonts, themes, plugins, stock images, licences and other external materials remain subject to the terms and licences of their respective owners.
Custom Web Design UK retains ownership of its internal processes, methods, reusable code, templates and tools unless otherwise agreed in writing.
Unless the client requests otherwise, we may display completed work within our portfolio, website or promotional materials.
9. Domains, Hosting and Third-Party Services
Where we assist with hosting, domain names, plugins, email services or other third-party services, those services may also be subject to the provider’s own terms and conditions.
We are not responsible for outages, service changes, price increases, account suspensions or other issues caused by third-party providers outside our reasonable control.
Clients remain responsible for renewing services that are registered directly in their own name.
10. Website Maintenance and Security
Unless ongoing maintenance is included in the selected package or a separate maintenance agreement, ongoing updates, backups, security monitoring and future website changes are not automatically included after project completion.
Although we take reasonable care when building and maintaining websites, no website, hosting service or online system can be guaranteed to remain completely free from errors, security risks or downtime.
11. SEO and Digital Marketing
Where SEO, advertising or digital marketing services are provided, we will use reasonable professional efforts to improve performance.
However, we cannot guarantee:
- Specific Google rankings
- A particular level of website traffic
- A certain number of enquiries or sales
- Advertising performance
- Revenue or business growth
Search engines, advertising platforms and social media platforms operate independently and may change their systems or algorithms at any time.
12. Cancellations and Refunds
If a client wishes to cancel a project after work has started, charges may apply for work already completed, time spent and third-party costs already incurred.
Deposits or payments relating to completed work may be non-refundable.
Where appropriate, any refund will be assessed according to the stage of the project, work completed and costs already incurred.
Any specific cancellation or refund terms shown on a quotation, invoice or written agreement will take priority.
13. Suspension or Termination
We may suspend or terminate services where:
- Payments remain overdue
- The client repeatedly fails to provide required information
- The services are being used unlawfully
- There is abusive or inappropriate conduct
- Continuing the project would create a legal, technical or security risk
Any outstanding charges for completed work will remain payable.
14. Limitation of Liability
We will take reasonable care when providing our services.
However, to the extent permitted by law, Custom Web Design UK will not be responsible for indirect or consequential losses arising from the use of our services, third-party platforms, website downtime, loss of data, loss of revenue or circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes liability where it cannot legally be excluded under applicable law.
15. Confidentiality
We will take reasonable steps to keep confidential business information provided by clients secure and will not intentionally disclose confidential information except where necessary to provide the services or where required by law.
16. Privacy
Personal information is handled in accordance with our Privacy Policy and Cookie Policy.
We recommend reviewing these policies alongside these Terms & Conditions.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will always be published on this website.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
19. Contact Us
For questions regarding these Terms & Conditions, please contact:
Custom Web Design UK
Website: customwebdesignuk.com
Email: marketing@customwebdesignuk.com
Phone: 020 4514 2660
WhatsApp: +44 7723 349396